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Consumable items are subjected to a 20% restocking fee if it is not returned in the original condition in which it was received. The Hotronix Dual Air Fusion Heat Press paves the way for innovative heat pressing. Unfortunately, we are unable to accept returns without all original packaging materials. Please contact us directly at (800)215-0894 or support@heatpressnation.com if you have any questions about the return details for any made-to-order item specifically.Returned products must be in brand-new condition. Hotronix® Dual Air Fusion IQ® Heat Press. *In some cases, a replacement heat press box with specialized foam moldings may be available for purchase if you have discarded yours. Buyer is responsible for all return shipping costs, which will be deducted from the final refund amount. If any of these items are damaged in shipping or are otherwise DOA, they shall be replaced only with an identical item.For Heat Presses* Only: We are able to waive the 15% restocking fee when a replacement product is purchased. We believe this will benefit you as you start or grow your garment and gift decorating/customizing business.Please note: We are not able to accept returns on inks that have been opened. To assist in our claims process, we kindly request that photos of the damaged product be sent via email.Enter your e-mail and password:We'll walk you through everything you need to know to pick the right printer system for you.Printers can only be returned in factory sealed condition, with no inks/toner installed and the serial number unregistered.No exceptions can be made for printers with installed ink/toner, nor printers with registered serial numbers. Please continue reading for more details on our Return Policy.Know what to look for when purchasing a heat press to meet your production needs.For Consumable Items Only: We are able to accept consumable items within 30 days of purchase, however, customer would be responsible for return shipping. Applicable to/from shipping costs shall still be deducted from the refund amount. Should any software be installed/registered, the full value of that software will be deducted from the refund or credit.Made to Order Products: Some products on our website are made to order after an order has been placed and are noted as such in the product description. For further inquiries, contact us directly at (800)215-0894.If your item has arrived either damaged in transit or in less-than-perfect working condition, please contact us immediately at (800)215-0894 or support@heatpressnation.com. Credit will not be issued on products damaged due to negligent packaging. Pre-press your garments at the first station and heat apply the transfers at the second, or even change the setting of each station for different types of transfers, such as Goof Proof ® or Elasti Prints ®.The Dual Air Fusion features a touch screen control system with a stylus. With our extensive product offerings, helpful sales & customer support staff, and extensive video library of instructional materials, we strive to give you the tools and knowledge to increase your confidence in purchasing the proper equipment from Heat Press Nation.