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Everyone knows that reviews are the lifeblood of successful selling on Amazon … Hover your mouse to the Performance tab then select Feedback on the drop-down menu. If it doesn’t, look to resolve the situation to the buyer’s satisfaction, and try to have them remove it themselves.Of course, there’s always the chance that you don’t hear back from the buyer at all.

Double check to ensure the comment doesn’t contravene Amazon’s strict feedback rules.

Getting rid of negative seller feedback can be as easy as checking whether the buyer’s response follows Amazon’s feedback rules. You can view short and long-term seller rating metrics, including detailed feedback entries.For example, suppose you have the following feedback scores:© 1999-2020, Amazon.com, Inc. or its affiliatesIf a buyer makes a mistake when evaluating and submitting feedback, you cannot edit it, but the buyer can delete it. Contact the buyer. Amazon Feedback – Do it Like a Boss. With these goals in mind, sellers will have no trouble thriving in the Amazon marketplace.Amazon gives buyers the power to remove their seller feedback. It’s your job as the seller to make them feel less cheated by working to solve their problem. Amazon states that having an ODR above 1% could result in losing your seller privileges, meaning that sellers who have more than 1% of orders with one or two star ratings could have their seller privileges removed.Unsure of what you should say? Customer feedback can make or break any Amazon business, as social proof heavily influences a potential customers willingness to buy from an FBA seller. ; Locate the order and click on Remove.
You’ll also be able to see confirmation of “Negative Feedback Removal” on the Feedback screen within FeedbackExpress. In time, your aggregated star rating and positive feedback percentage will change accordingly as your feedback rolls through each time-range bucket.The Feedback Manager consists of two tables:Feedback Manager provides buyer insights to your business. As long as the customer feedback violates the guidelines Amazon has in place regarding customer feedback, then you have a chance of getting the review deleted. At the same time, negative feedback is by no means final on Amazon. If you contact the buyer, resolve their problem, and politely ask that they revoke their comments, they may have a change of heart.Luckily, the process for handling damaging Amazon seller feedback is clear and doable for any type of seller.If you find that negative feedback is in violation of Amazon’s guidelines or falls under FBA responsibilities (and you are an FBA seller), request its removal by following these instructions:As a seller performance target, Amazon measures an Order Defect Rate (ODR), which is the percentage of your orders that have received negative feedback in addition to other poor customer reactions.Once you’ve submitted your request, Amazon will review the feedback and determine whether it should be removed.The key is to not let negative feedback get you down when selling on Amazon. Because multiple sellers can offer the same item, they often have to compete for their item to be positioned in the Buy Box. You will see your Feedback Manager page. The link to leave seller feedback is on the main Amazon website, on the Your Order page in Your Account, and is ... Request removal of incorrect feedback (depending on certain cases). Getting that nasty review removed from your seller page could be as simple as asking Amazon to remove it for you. You message and message, but still no response.Getting rid of negative seller feedback can be as easy as checking whether the buyer’s response follows Amazon’s feedback rules.

Contacting our Support teams through ‘Contact Us’, or any other methods to request for feedback removal, other than the Feedback Manager, may lead to account deactivation.