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Audience.
These transactions include HR entitlements, payroll, hiring and separation assistance, invoice processing, payments, general accounting management and global helpdesk services.Hungary was selected as the location for the GSSC based on several key factors:One of UNICEF’s driving mandates is to “continuously improve.” Our evolution and innovation both point toward one goal: improving the lives of children and their families. The training materials on this course page provide a general overview of the system as well as a set of self-paced tutorials for HR self-service requests that may be used by any UNICEF staff member.This course is open to all UNICEF staff. This is a blended delivery course including general overview videos, self-paced practice exercises and webinars. At the end of February 2019, UNICEF is migrating from MyCase and Service Manager to a new and improved case management tool - SERVICE GATEWAY.
UN agencies are increasingly turning to shared services centres to improve efficiency and reduce costs by leveraging economies of scale in lower-cost locations.Budapest is also ideally located from an operations perspective; its central location allows for good time zone coverage across all regions where UNICEF operates – increasing speed of delivery and cutting down operational costs.2019 marked four years since the GSSC started operations – serving staff and offices globally.
Length.
This Centre consolidated functions from over 150 offices around the world — and now serves UNICEF’s 14,000 staff. Pivotal to continuous improvement is working smarter, maximising benefits and reducing operational costs.Importantly, the reduced time UNICEF offices around the world now spend on transactional processes can be redirected to support critical work on the ground to directly deliver results for children.We streamline, change and re-prioritize because the more efficient we are, the more impact we can have for the world’s children.This Centre consolidated functions from over 150 offices around the world — and now serves UNICEF’s 14,000 staff.
This is a blended delivery course including general overview videos, self-paced practice exercises and webinars.
This course consists of general overview videos and self-paced interactive tutorials.This activity or course is open to self-enrolment.At the end of February 2019, UNICEF is migrating from MyCase and Service Manager to a new and improved case management tool - SERVICE GATEWAY.
Methodology. It offers services benchmarked against the highest industry standards.Join the GSSC’s more than 300 staff, representing over 45 nationalities, who bring their diverse HR, payroll, finance, IT and operational expertise to every transaction.In 2016, UNICEF began an expansive and ambitious change – to centralize Human Resources, payroll, finance and IT support functions in a newly established Global Shared Services Centre (GSSC) in Budapest, Hungary.
Approximately 2 hours. By continuing past this page you agree to abide by these terms. This course is primarily aimed at MDM LFPs. Use of this site is subject to terms of service.
In 2016, UNICEF began an expansive and ambitious change – to centralize Human Resources, payroll, finance and IT support functions in a newly established Global Shared Services Centre (GSSC) in Budapest, Hungary. It will replace both systems with a single, more integrated and user-friendly platform.General introduction of UNICEF's integrated case management system, SERVICE GATEWAY.While all core functionality and processes will be replicated in the new tool, a number of features will be improved based on user feedback. Methodology. Audience.
It will replace both systems with a single, more integrated and user-friendly platform. In 2019, we increased transactional volumes and added scope.Three hundred staff members at the Centre process transactions for all of UNICEF’s worldwide staff and offices. Length. Approximately 2 hours.