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For this reason, we're pleased to offer one of the industry's most generous and rider-friendly warranty policies. That was a couple of weeks ago and haven’t heard any more, even phoned Specialized UK but was told they couldn’t help that week as the warranty guy was on holiday. Crack in the chainstay (full suss Epic), so took it to my local concept store thinking they’d have a good relationship with Specialized. At Specialized, our first guiding principle is that "The Rider is the Boss." It is the owner's responsibility to regularly inspect and properly maintain his/her bicycle. US: English; Change region; Sign in 2. It only applies to the person who bought it.One frame was one I bought secondhand from someone (although it was a warranty replacement for him, so never been used). The warranty only covers BMC-made frames, rigid forks and components (hereinafter BMC products). Took that so I have a bike to ride, but they’re supposedly trying to at least get hold of a new chainstay, but it still won’t be the right colour. Our priority is to serve our riders with the most innovative cycling products in the world, and to stand behind the products that we sell. Even after the guy at the Specialized concept store said he’d seen the same failure a few times before. What if I was the original owner and no longer had paperwork?Copyright Gofar Enterprises Ltd © 2020Thats why the value drops so fast when you leave the shop.Erm…because the warranty applies to original purchasers only?From the small print in the Spesh website – it say’s its only valid with the original owner..They offered me a crash replacement deal on a new frame, so I ended up paying £400 for a Brand New frame (list price was 1800) which now has a full warranty – couldn’t fault their service.I was/am the original owner. I’m sure it does come down to how far out of their way the shop want to go for you and their relationship with Spesh, but frankly a company that replaced every broken bike or component that was sent to them without any quibble or paperwork would rather be going beyond the call of duty. (experiences of pls? I have a warranty issue with a non-Specialized component on a Specialized bike. Registration is a quick and easy way to protect your new-bike investment. And the stories of people getting old aluminium frames replaced with brand new S-Works models doesn’t really tie in with my 1 year old S-Works model only getting a wrong colour, used chainstay replacement.Yeah though that the case, have heard a lot of “depends how well you get on with your LBS” , Just thought rules is rules. Turbo batteries have a warranty for 2 years or 300 charge cycles—whichever comes first.Just like our frames, Roval wheels are warrantied for life. The warranty only covers new BMC products that were purchased from a BMC retailer. After 3 weeks and having to phone up a few times to find out what was going on, I got a replacement chainstay that’s the wrong colour and has marks looking like it’s been used. This includes seatstays and chainstays on full-suspension bikes.Other Specialized-branded products (as well as frame paint and graphics) are covered by a two-year warranty. The products are covered by the warranty.