Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. For example, "I'll reach out to you" was a good one. She couldn't possibly believe that maybe it was her 70-year old husband's doing.
I had customers who loved me and would thank me for my work (because I treated them with respect) and then would give me a 6 because someone else misinformed them about something on a different, previous visit.The linguistic whitewashing extends to relations between management and employees. Apple is a drug-free workplace. Basically they are asked a few questions, but the one that comes back to us is "overall satisfaction." Apple expects a 9 or 10 from each interaction. Get hired.
I can't count the number of times my coworkers and I have been pulled into the manager's office to talk about why we're so negative and what we're going to do to correct that.As it turns out, "unfortunately" is just one of a number of "stop words" that are not supposed to pass an Apple Store employee's lips.
This is mostly because I associate it with a particular coworker that never actually "reached out" to anyone.Not everyone who emailed us had horror stories to share. No, I saw people get fired just for LOOKING in the photo albums of customer's computers to verify that, yes, the pictures had transferred. One Apple Store employee, who was fired in 2009 after two years, writes:Almost every current or ex-employee who emailed us they were worried about blowback from a secrecy-obsessed Apple and wanted to remain anonymous. One of my favorites was to resist the urge to say "That's stupid" or "That wasn't smart" and replace it with "That's not recommended" - For example, you say "I took my iPod swimming and now it don't work" I say "Ah, that's not recommended" when I mean "That was really stupid".Based on what we heard, the Apple Store seems like a great place to work if you are capable of stowing your ill will, cynicism, frustration and impatience—i.e. "Employees are given no outlet to vent about such a high stress job," writes a former employee who was just fired (for planking! A free inside look at company reviews and salaries posted anonymously by employees.
Flown to Cupertino for free and given a $100/day food stipend. Not even trying to actually get into someone's personal stuff, just doing our job and making sure nothing had failed to transfer (because customers got angry if anything was missing).All these employees that complain just have shitty managers. So bright and airy, filled with friendly,…If you speak ill of a customer interaction or of a coworker and any employee overhears you, depending on how much kool-aid they've had to drink, you'll likely be reported to your supervisor. My wage is fare for being a technician in a retail store of a mall. I just thought it sounded scripted. An Apple Store employee of two years who worked as a tech support specialist and quit within the last two months writes:Apple employees are banned from saying "unfortunately" when delivering bad news to a customer, urged instead to replace it with the more positive "as it turns out." And management apparently takes the ban seriously: One former Apple employee tells us that his coworker was put under a 90-day probationary period because he said "unfortunately" too much at the Genius Bar.Ah, Apple stores, gleaming temples of consumption.
This is another thing that was used to deny promotions and raises, or fire people.
Apple participates in the E-Verify program in certain locations as required by law.