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First verify your credit card is enrolled with "shop with points" (Your Account>More ways to pay>Shop with points). Sometimes the value of a cancelled order will be shown on your card balance. I did that; still no points. This is interesting since I have just had a run in with Amazon who debited my current account through what appears to be a debit card entry. Cancelled an order paid with reward points--refund available? She says not.The money is with amazon until either the order is shipped or cancelled.How can an order be placed if Amazon does not take the money? The money is with amazon until either the order is shipped or cancelled.The payment is simply authorised and the money is reserved but NOT actually taken.

Had a disquieting message from a customer this morning saying that although I had cancelled an order her account has been charged. Monday, 27 July 2020. If you want to move an order back to the main list, simply click on “Unarchive Order” next to the product. I did that; still no points. I have called customer care and they act like this isn't common and now I see its happening to many of us. Guest. As others have said, payment issues are a matter for the customer to take up with Amazon.Doesn’t it take 1-3 working days for refunds to process into bank accounts?I believe it is also referred to as a ‘Shadow Charge’.I used to work for a booking company for airline tickets and this was a frequent problem.Tell the customer that only Amazon can deal with any payment enquiries and direct them to Amazon Customer Services.I’ve asked the customer to contact CS with the complaint. I did that; still no points. There is sometimes a delay between me cancelling a transaction and Amazon sending the message that confirms the cancellation. I'm a little worried that over time the product will just not show up. !Little point in arguing with you, you either accept what I’m saying or you don’t.Whenever an order is placed and during the 30 minutes the order is pending, Amazon ask the cardholder’s card company to authorise that amount. When you place an order, the Locker will appear as an address option. I spend a lot of money with Amazon using my Amazon rewards card and for the past month I have not received any points. I cancelled my order until this is fixed. She seems very genuine and the order was only cancelled yesterday so I have to take her message that her back account showing that £14 was charged to Amazon is pukkah. I bought a product from amazon, the money was 'taken out' of my account for it, but a few days later the order was cancelled by seller and the email said 'my credit card was not charged'. what does this mean? Seriously Amazon come on, i wanna spend money with you but you make it so hardI found the solution to the glitch. I cancelled my order until this is fixed. Chat-help told me to clear my cache. Their CS is a nightmare)Amazon DOES NOT HOLD the funds.When you mark the order as despatched, Amazon ask the card company to pay that amount which has been reserved for Amazon. However when I ordered the money was taken from my bank account (which isnt showing up in statements) and according to the amazon order I was not charged. I have also followed up from my end (just for my own “customer service”) but I have explained it is essentially an Amazon problem.That’s not nice Thy, a little below the belt.Thanks for your comment but strictly, you are not correct.Had a disquieting message from a customer this morning saying that although I had cancelled an order her account has been charged. Cancel Update Comment. This is communicated via a full authorization for the purchase. Thanks for letting me know it just wasn't a problem with my account!Having the same issue here. There is no way how a cancelled order’s payment could have been processed. This is then reserved for paying Amazon and cannot be spent elsewhere.Depending on the bank and software used, this then shows on the customer’s online statement and can confuse many people (including myself) thinking that it’s an actual charge.